Wheelers Frequently Asked Questions
PANCAKE HOUSE FAQ
What are your hours?
We have extended our hours starting March 3rd to Tuesdays through Sundays 9am – 3pm until Easter Monday. Reservations are required. Please call 613-278-2090 or email firstname.lastname@example.org We are strictly following all current Covid Ontario Public Health mandates.
Is Wheelers wheelchair accessible?
Yes! Most of our facilities are wheelchair accessible including: Restaurant, Sugar camp boiling area, Museums, Washrooms, 100 meter boardwalk into the Sugar Bush, The Barn (gravel pathway is mud during spring).
Can I make a reservation for eating at the Pancake House?
Reservations are required during March and April. Please call 613-278-2090 or email email@example.com .
Can I bring my dog?
Pet Policy: Only service animals are welcome inside our buildings. Well behaved animals are welcome outdoors as long as they are leashed and supervised. Please ensure your pets are respectful of our other guests and our farm animals.
What is there to do?
Check out the “Things to do” tab.
Do you have gluten free menu options?
We do! Our homemade maple baked beans are gluten free. We do have delicious gluten free pancake mix available for a small fee.
The food is cooked on the same surface as pancakes containing those products. When cooking special order pancake we use a paper towel with a few drops of vegetable oil to wipe off the area of the grill where the pancake will be cooked, rub it down again with fresh paper towel, cook the pancake on that area, and use a separate clean utensil to flip the pancake.
We have been able to accommodate most people with sensitivities in this manner but encourage those with severe sensitivities or allergies (to wheat, eggs, etc.) to bring their own precooked pancakes (or french toast) which we can heat in the microwave and serve with our pure maple syrup for a small service fee.
I have a food allergy – what can I eat?
Hopefully we can make you something delicious you can eat! Here are some details on how we accommodate various allergies:
Gluten Allergy/intolerance– Gluten-free pancake mix available by request (contains whole egg powder) (does not contain dairy). Our Beans are gluten-free. There are wheat crumbs in our sausages.
Diabetic– Calorie reduced artificial syrup available
Egg Allergy– Egg-free pancake mix available by request. Dairy/egg free mix available by request. Our sausage and beans are made without egg.
Milk/Dairy Allergy– Milk-free pancake mix available by request. Our sausage and french toast are Dairy free. Beans contain dairy.
Nut Allergy– There are no nut ingredients in our meals or pure maple products (maple syrup, maple sugar, maple taffy, maple butter). We do have maple sugar coated nuts for sale at our store that are prepared in a separate kitchen. Servers and cooks may have come in contact with nuts. For those with severe nut allergies we do not guarantee that we are a nut free environment.
Please Note: The food is cooked on the same surface as pancakes containing those products. When cooking special order pancake we use a paper towel with a few drops of vegetable oil to wipe off the area of the grill where the pancake will be cooked, rub it down again with fresh paper towel, cook the pancake on that area, and use a separate clean utensil to flip the pancake. We have been able to accommodate most people with sensitivities in this manner but encourage those with severe sensitivities or allergies (to wheat, eggs, etc.) to bring their own precooked pancakes (or french toast) which we can heat in the microwave and serve with our pure maple syrup for a small service fee.
*Those with severe allergies should advise their server as it is very difficult to prevent cross-contamination.*
When can I see maple syrup being made?
The season usually falls sometime between the end of February and the end of April and lasts about 4 to 6 weeks. For the sap to flow there has to be several successive days of above freezing temperatures with overnight temperatures below freezing. The best way to find out is by checking this page or following us on Facebook or Twitter.
When is the best time to come on a Weekend during Maple Season?
First thing at 9am or after 1:30pm to avoid peak times.
How do I get there?
ONLINE STORE FAQ
How soon will I get my order?
Once we receive your order it will be shipped business next day (or same day if received early morning).
I placed my order. Now what?
You will receive an order confirmation email once you place your order. Once we have your order packaged (usually same/next business day) and mailed you will receive an email with your Canada Post tracking information. At that same time you will receive an email stating your order is complete just indicating that your order has left our store.
What mail courier do you use?
Where do you ship?
Canada, USA, Europe.
My order is a gift. Can I include a note?
We love shipping gifts! In the “notes” section of your order, please write exactly what you would like your complimentary card to read to the recipient.
What forms of payment do you accept?
All funds are in Canadian dollars. You pay through the PayPal portal either with any credit card or PayPal account.
How does your curbside pick up work?
When you place your order please click “curbside pick up” and in the “notes” section write the pick up time. You will receive a personal email indicating it is ready for pick up. If you need to pick up your order right away please call 613-278-2090. We will place your order with your name on it outside the front doors of the pancake house.