Wheelers Frequently Asked Questions

When is Wheelers open?

Our hours are 9AM to 3PM.  We are open every day, all year long except Christmas Day (December 25th).  We are open all other holidays (Boxing Day, New Years, Family Day, Good Friday, Easter Monday, Canada Day, Thanksgiving, etc..). The restaurant, sugar camp, museums, and trails… everything…. 

Is Wheelers wheelchair accessible?

Yes!

Most of our facilities are wheelchair accessible including:

  • Restaurant
  • Sugar camp boiling area
  • Museums
  • Washrooms
  • 100 meter boardwalk into the Sugar Bush
  • The Barn (gravel pathway is mud during spring)
Can I make a reservation for eating at the Pancake House?

It depends.  We do not accept reservations on Weekends and Holidays during maple season, seating is first come, first served.  On a weekday, and on other weekends of the year it doesn’t hurt to give us a call if you have a large group coming with more than 8 people so we can have a table ready for you.

Do you have gluten free menu options?

We do!  Our homemade maple baked beans are gluten free.  We do have delicious gluten free pancake mix available for a small fee.

The food is cooked on the same surface as pancakes containing those products.  When cooking special order pancake we use a paper towel with a few drops of vegetable oil to wipe off the area of the grill where the pancake will be cooked, rub it down again with fresh paper towel, cook the pancake on that area, and use a separate clean utensil to flip the pancake.

We have been able to accommodate most people with sensitivities in this manner but encourage those with severe sensitivities or allergies (to wheat, eggs, etc.) to bring their own precooked pancakes (or french toast) which we can heat in the microwave and serve with our pure maple syrup for a small service fee.

I have a food allergy - what can I eat?

Hopefully we can make you something delicious you can eat!  Here are some details on how we accommodate various allergies:

Gluten Allergy/intolerance– Gluten-free pancake mix available by request (contains whole egg powder) (does not contain dairy).  Our Beans are gluten-free.  There are wheat crumbs in our sausages.

Diabetic– Calorie reduced artificial syrup available

Egg Allergy– Egg-free pancake mix available by request. Dairy/egg free mix available by request.  Our sausage and beans are made without egg.

Milk/Dairy Allergy– Milk-free pancake mix available by request.  Our sausage and french toast are Dairy free.  Beans contain dairy.

Nut Allergy– There are no nut ingredients in our meals or pure maple products (maple syrup, maple sugar, maple taffy, maple butter).  We do have maple sugar coated nuts for sale at our store that are prepared in a separate kitchen.  Servers and cooks may have come in contact with nuts.  For those with severe nut allergies we do not guarantee that we are a nut free environment.

Please Note:The food is cooked on the same surface as pancakes containing those products.  When cooking special order pancake we use a paper towel with a few drops of vegetable oil to wipe off the area of the grill where the pancake will be cooked, rub it down again with fresh paper towel, cook the pancake on that area, and use a separate clean utensil to flip the pancake. We have been able to accommodate most people with sensitivities in this manner but encourage those with severe sensitivities or allergies (to wheat, eggs, etc.) to bring their own precooked pancakes (or french toast) which we can heat in the microwave and serve with our pure maple syrup for a small service fee.  

*Those with severe allergies should advise their server as it is very difficult to prevent cross-contamination.*

 

When can I see maple syrup being made?

The season usually falls sometime between the end of February and the end of April and lasts about 4 to 6 weeks.  For the sap to flow there has to be several successive days of above freezing temperatures with overnight temperatures below freezing.  The best way to find out is by checking this page or following us on Facebook or Twitter.

When is the best time to come on a Weekend during Maple Season?

Our busiest times of the year are the weekends and holidays (March Break and Easter) from early March-mid April so keep that in mind.  The busiest hours are from about 10AM to 2PM.  Quite often we will open a half hour early and stay open one hour later on our busiest days; so check this site to see if it is an early open/late close day.  Sundays are busier than Saturdays.

Any tips for coming in the Spring?
How do I get there?